Life as an Apprentice Payroll Assistant
Hey Jake, tell us a little bit about yourself!
I’m Jake Brinkman, I’m 25 and my role is a Senior Payroll Quality Control Officer. I enjoy being active and therefore run a lot after work. I’m also a big fan of CrossFit and so do a lot of workouts at home, once restrictions ease, I plan on entering some competitions both solo and with my team.
How long have you been in your role and what were you doing before?
I have been in my role 4 years so far and will hit my 5th year of service in July. Prior to joining Wiltshire Council, I worked at a local school as both a Site Management Assistant and an Invigilator.
What made you apply to Wiltshire Council and why did you choose an apprenticeship?
After making the difficult decision of leaving University and floating around for a couple of months, I saw the apprenticeship at Wiltshire Council as an opportunity to regain motivation and kick start a career. Wiltshire Council always appealed to me as an employer, particularly the employee benefits and location which afforded a great work-life balance.
What do you get up to as an Apprentice Payroll Assistant?
When I started as an Apprentice, I spent a lot of time with both the traded and headquarters payroll team. There I gained a lot of knowledge and experience regarding payroll processes, how information is stored and delivering great customer service to clients. One day a week was dedicated to my studies, which allowed me to revise for exams and complete coursework.
Were there any highlights?
Working for Wiltshire Council has changed me as a person. When I joined in 2016, I was quite quiet and didn’t have much experience with customer service. Now I feel confident as a person and with my work, which is a credit to the team I work with and the organisation’s commitment to developing its workforce.
In 2018 I was nominated for the Achieving Excellence award, for me this was a great moment and it was nice to see my hard work and commitment recognised.
What are you doing now?
In my current role, I’m involved in the more technical side of payroll, setting up new business and carrying out PAE (Pensions Automatic Enrolment) tasks, and in general developing the service we provide to clients.
Any career aspirations since completing your apprenticeship?
Now I am enjoying the progression within the technical payroll team, as we embark on a journey to securing a new payroll system. In the future I would like to do another apprenticeship, particularly the new Payroll Management course or the Leadership and Management qualification.
Lastly, what would you say to someone who is thinking of applying for a role at Wiltshire Council?
Go for it! You will be supported and rewarded throughout.